TERMS OF SERVICE

Last updated: 29/09/2025

ARTICLE 1 — GENERAL PROVISIONS

These General Terms and Conditions of Sale (the “T&Cs”) govern transactions carried out on the Operator’s website (also referred to as the “Site Operator”). The T&Cs are available on the Site at all times for consultation and may be provided to customers upon request through various means.

Acceptance of the T&Cs is required for any order placed. The customer confirms acceptance by ticking a specific box or clicking a designated button, thereby acknowledging that they have read and accepted the T&Cs before completing the purchase.

Confirmation of an order by the buyer constitutes agreement to the T&Cs in force on the date of the order. The Operator undertakes to archive and enable reproduction of these T&Cs for future reference.

ARTICLE 2 — PRODUCT DESCRIPTIONS

The Site offers online sales of the following products:

Each Product is presented with a detailed description, either provided directly by the supplier or accessible via an external link to the manufacturer’s website, highlighting the Product’s essential characteristics. Product images on the Site are non-contractual. User guides, where necessary, are available on the Site or provided upon delivery. All Products sold comply with applicable legal standards in France.

The Customer is solely responsible for the conditions and consequences of accessing the Site, including any costs charged by third parties (such as internet service providers), which remain at the Customer’s expense. The Customer must ensure that they have the equipment required to access the Site and that such equipment is secure and suitable for the intended use. The Customer must also ensure that their IT configuration does not pose security risks and is capable of browsing the Site.

ARTICLE 3 — ORDERS PLACED ON THE SITE

The Site Operator strives to ensure product availability; however, Products are offered within the limits of available stock. If a Product ordered becomes unavailable after the order despite the Operator’s efforts, the Operator will inform the Customer by email as soon as possible.

The Customer may then choose between:

• Receiving a Product of equivalent quality and price to the Product initially ordered; or

• Obtaining a refund of the amount paid for the Product, issued no later than thirty (30) days after payment.

Apart from the refund of the unavailable Product if the Customer chooses this option, the Operator shall not owe any cancellation compensation.

Unless otherwise stated in these T&Cs and without prejudice to the statutory right of withdrawal, orders placed by the Customer are deemed firm and final.

ARTICLE 4 — PAYMENT METHODS

The Customer acknowledges that any order placed on the Site entails a financial commitment and obliges the Customer to pay for the requested Product.

The Site Operator reserves the right to verify the authenticity of payment before dispatching the order by any necessary means.

For transactions, the Site Operator accepts the different payment methods listed on the Site.

ARTICLE 5 — PRICE AND PAYMENT

Product prices at the time of ordering are shown in euros (€), all taxes included (TTC), excluding delivery and shipping fees (unless otherwise indicated).

During promotional periods, the Operator guarantees the promotional price for all orders placed within the stated promotional window.

Payment must be made in euros (€) only. The total amount becomes due upon order confirmation. Displayed prices include any discounts and rebates that the Operator may offer. Any additional delivery or shipping fees, where applicable, will be added to the Product price and clearly stated before the Customer confirms the order.

The total payable by the Customer, along with a breakdown of this amount, will be clearly shown on the order confirmation page.

ARTICLE 6 — FORMATION OF THE CONTRACT

The contract between the Site Operator and the Customer is formed when the Customer submits the order confirmation. This occurs through a “double-click” process: the Customer selects Products, reviews them in the cart, accepts the T&Cs, and proceeds to payment by entering banking details.

This double-click process constitutes an electronic signature with the same legal effect as a handwritten signature and definitively confirms the Customer’s order.

The Site Operator undertakes to securely retain records of orders and invoices as reliable proof of the contract. Unless proven otherwise, such records are recognized as valid evidence of transactions between the Site Operator and its Customers.

The Customer may cancel the order in writing on grounds such as non-conformity of the Product, significant delivery delay, or an unjustified price increase, and may then claim reimbursement of any deposit with interest. The Site Operator may cancel the order if the Customer refuses delivery or fails to complete payment upon delivery.

ARTICLE 7 — RETENTION OF TITLE

The Site Operator retains full ownership of Products ordered on the Site until full receipt of the price, including any shipping costs.

ARTICLE 8 — SHIPPING AND DELIVERY

The online sales offers presented on the Site are reserved for consumers residing in France or, where applicable, in a European Union member state, with deliveries limited to those same geographic areas.

Delivery means transfer to the Customer of physical possession or control of the Product.

Shipping costs are those specified during checkout and are accepted when the order is confirmed.

The Operator undertakes, in accordance with the delivery deadline shown on the Site for each Product, to deliver within a maximum of thirty (30) days after receipt of the order.

Delivery times are stated in business days on the Site at the time of ordering. These times include order preparation, dispatch, and the carrier’s stated delivery time.

The Operator undertakes to dispatch Products within the timelines indicated on each Product page and in the cart, provided that payment has not been refused.

If one or more Products cannot be delivered within the initially announced timeframe, the Operator will send the Customer an email with the new delivery date.

Products will be delivered to the address provided by the Customer when ordering. It is the Customer’s responsibility to ensure that this address is accurate. The Operator cannot be held liable if an incorrect address provided by the Customer prevents or delays delivery.

Upon delivery, a delivery note may require signature.

Upon delivery, the Customer must check that the Products delivered conform to the order and that the parcel is sealed and undamaged. If not, the Customer must note this on the delivery slip. No claims regarding quantity or condition will be accepted if not indicated on the delivery slip.

ARTICLE 9 — RIGHT OF WITHDRAWAL

If a delivered Product does not fully satisfy the Customer, the Customer may return it to the Operator. The Customer has fourteen (14) days from receipt of the order to do so.

In accordance with Article L.221-21 of the French Consumer Code and in order to exercise the right of withdrawal under Articles L.221-18 et seq., the Customer is invited to complete the following model withdrawal form:

Registered letter with acknowledgment of receipt:

• First name and last name of the consumer

• Address

• Postcode – City

• Recipient: First name and last name of the professional seller

• Recipient’s (seller’s) address

• Postcode – City

• At … on … (date of the letter)

Madam, Sir,
On … (insert the date on the order form), I ordered … (description of the item, e.g., DVD collection, armchair…) which you delivered (or which I received) on … (date).
Pursuant to Article L.221-18 of the French Consumer Code, I hereby exercise my right of withdrawal.
Accordingly, please refund, as soon as possible and no later than 14 days following receipt of this letter, the sum of … euros that I paid when ordering, in accordance with Article L.221-24 of the French Consumer Code.
Please find enclosed (state the returned item), which I am returning to you.
Yours faithfully,
Signature

The Operator will acknowledge receipt of the Customer’s withdrawal request by email.

Alternatively, the Customer may exercise the right of withdrawal by notifying the Operator of the following information:

• name, geographic address, phone number, and email address.

• the decision to withdraw by means of an unambiguous statement (e.g., letter by post, fax, or email, provided those contact details are available and thus appear on the model withdrawal form). The Customer may use the model form, but it is not mandatory.

Return shipping costs are borne by the Consumer.

The exceptions set out in Article L.221-28 of the French Consumer Code apply and preclude exercising the right of withdrawal, in particular where the contract concerns:

• services fully performed before the end of the withdrawal period, where performance began after the consumer’s express prior consent and express waiver of the right of withdrawal.

• goods or services whose price depends on fluctuations in the financial market beyond the professional’s control and likely to occur during the withdrawal period.

• goods made to the consumer’s specifications or clearly personalized.

• goods liable to deteriorate or expire rapidly.

• goods unsealed by the consumer after delivery and not suitable for return for reasons of health protection or hygiene.

• goods which, after delivery and by their nature, are inseparably mixed with other items.

• alcoholic beverages, the delivery of which is deferred beyond thirty (30) days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the professional’s control.

• urgent maintenance or repair work carried out at the consumer’s home and expressly requested by the consumer, limited to spare parts and work strictly necessary to respond to the emergency.

• audio or video recordings or computer software unsealed by the consumer after delivery.

• newspapers, periodicals, or magazines, except for subscription contracts.

• contracts concluded at a public auction.

• accommodation services other than residential accommodation, transport of goods, car rentals, catering, or leisure activities to be provided on a specific date or during a specific period.

• digital content not supplied on a tangible medium where performance has begun after the consumer’s express prior consent and express waiver of the right of withdrawal.

Returned Products must be in their original packaging, in perfect condition for resale, unused, and include all accessories where applicable.

In addition to the returned Product, the return parcel must include a letter specifying the Customer’s exact and complete contact details (first name, last name, address), the order number, and the original purchase invoice.

The Operator will refund the Customer the amount of the Product within fourteen (14) days from receipt of the Product and all information required to process the refund. Refunds may be made by the same payment method used by the Customer. Customers who paid using store credit/gift vouchers may be refunded in store credit/gift vouchers at the Operator’s discretion.

By accepting these T&Cs, the Customer expressly acknowledges having been informed of the withdrawal terms.

ARTICLE 10 — CUSTOMER SERVICE

The Customer may contact the Operator’s customer service:

• Phone: +33 6 99 12 84 55 — daily from 09:00 to 22:00;

• Email: hello.tweent@gmail.com (please include your name, phone number, subject of your request, and the relevant order number).

ARTICLE 11 — INTELLECTUAL PROPERTY & SITE USE LICENSE

The Operator is the sole owner of all elements present on the Site, including, without limitation, all text, files, images (animated or not), photographs, videos, logos, designs, models, software, trademarks, visual identity, databases, Site structure, and all other intellectual property elements and other data or information (the “Elements”), protected by French and international laws and regulations, in particular those relating to intellectual property.

Consequently, none of the Site’s Elements may, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, disseminated, displayed, stored, used, rented, or otherwise exploited, whether for free or for consideration, by a Customer or any third party, by any means and/or on any media, whether known or unknown to date, without the Operator’s prior express written authorization on a case-by-case basis. The Customer is solely responsible for any unauthorized use and/or exploitation.

The Operator is not the owner of content posted by Customers, for which Customers remain fully responsible and hold the Company harmless from any claims. Customers grant the Operator a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use the intellectual-property content they publish on the Site for the full term of protection of such content.

The Operator reserves the right to take legal action against anyone who fails to comply with this Article.

ARTICLE 12 — LIABILITY & STATUTORY CONFORMITY WARRANTY

12.1 Liability

The Operator shall not be liable for non-performance of the contract attributable to the Customer, to an event deemed force majeure by the competent courts, or to the unforeseeable and insurmountable act of a third party.

The Operator is not liable for information imported, stored, and/or published on the Site by Customers, nor for any information posted by a Customer and any direct or indirect damage this may cause to a third party; the Customer who posted the information remains solely responsible.

The Customer acknowledges that the characteristics and constraints of the internet do not guarantee the security, availability, and integrity of data transmissions online. The Operator does not warrant that the Site and its services will operate without interruption or error. In particular, operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to change content and/or presentation.

The Operator is not liable for use of the Site and its services by Customers in breach of these T&Cs, nor for any direct or indirect damage such use may cause to a Customer or third party. In particular, the Operator is not liable for false statements made by a Customer or their behavior toward third parties. If the Operator’s liability is sought due to such behavior by a Customer, that Customer agrees to indemnify the Operator for any judgment against it and reimburse all costs, including attorneys’ fees, incurred in its defense.

The Customer is solely responsible for all content they upload to the Site and expressly represents that they hold all rights to such content. The Customer warrants to the Operator that they do not upload content that infringes third-party rights (including intellectual property rights) or violates personal rights (including defamation, insults, abuse, etc.), privacy, public order, or morality (including advocacy of crimes against humanity, incitement to racial hatred, child pornography, etc.). In the event of violations of applicable laws, public order, morality, or these T&Cs, the Operator may automatically exclude Customers who commit such breaches and remove information and links to the offending content. The Operator is considered a hosting provider regarding content uploaded by third parties and has no general obligation to monitor content transmitted or stored via the Site. If the Operator’s liability is sought due to content uploaded by a Customer, that Customer agrees to indemnify the Operator for any judgment against it and reimburse all costs, including attorneys’ fees.

Independently of any additional commercial warranty that may be granted, Products benefit from the statutory conformity warranty provided for in Articles L.217-4 et seq. of the French Consumer Code (in particular L.217-4 to L.217-14) and from the hidden defects warranty provided for in Articles 1641 to 1649 of the French Civil Code.

12.2 Statutory Conformity Warranty

When you act under the statutory conformity warranty (where applicable to the Product(s)):

• you have two (2) years from delivery of the goods to take action.

• you may choose repair or replacement of the goods, subject to the cost conditions set out in Article L.217-9 of the French Consumer Code.

• you are exempted from proving the existence of the lack of conformity for twenty-four (24) months following delivery (except for second-hand goods).

12.3 Return Procedure

Return procedure: After notification, the Customer will receive return instructions, including the address to which the Product must be sent. Products must be returned in their original packaging, complete (accessories, user guide, etc.), and, where possible, accompanied by a copy of the purchase invoice (which may be sent by email).

Return costs: Except in cases of defective Product or established non-conformity, return shipping costs are borne by the Customer. If the Product is recognized as defective or non-conforming by the Operator, all return costs will be reimbursed to the Customer.

Return handling: Upon receipt of returned Products, the Operator undertakes to promptly examine them and inform the Customer that the return has been accepted for processing. If the return is validated, the Operator will exchange the Product or refund the sums paid, according to the Customer’s preference, within 30 days. This period may be extended if additional investigations are required.

Exceptions: Except in cases of defective Product or established non-conformity, Products returned incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse returns if the above conditions are not met.

12.4 Hidden Defects Warranty

You may invoke the warranty against hidden defects of the item sold within the meaning of Article 1641 of the French Civil Code. In such case, you may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code.

Reproduction of statutory provisions (French Consumer Code Articles L.217-4, L.217-5, L.217-7, L.217-9, L.217-12 and French Civil Code Articles 1641, 1644, and first paragraph of 1648) as in force on the date of these T&Cs is included in the original French text and applies mutatis mutandis.

It is recalled that seeking an amicable resolution prior to any legal action does not interrupt the limitation periods for statutory warranties or the duration of any commercial warranty.

ARTICLE 13 — PERSONAL DATA

For further information on the Operator’s use of personal data, please read the Privacy Policy carefully. You may consult the Privacy Policy on the Site at any time.

ARTICLE 14 — HYPERLINKS

Hyperlinks available on the Site may redirect to third-party websites not published by the Operator. They are provided solely for the Customer’s convenience to facilitate the use of online resources. If the Customer uses these links, they will leave the Site and accept to use third-party sites at their own risk and, where applicable, under those sites’ terms.

The Customer acknowledges that the Operator neither controls nor contributes in any way to drafting the terms of use and/or the content applicable to or appearing on such third-party sites.

Accordingly, the Operator cannot be held liable in any way for these hyperlinks.

Moreover, the Customer acknowledges that the Operator does not endorse, guarantee, or assume any part of the terms of use and/or content of such third-party sites.

The Site may also contain promotional hyperlinks and/or advertising banners redirecting to third-party sites not published by the Operator.

The Operator invites the Customer to report any hyperlink on the Site that gives access to a third-party site offering content contrary to the law and/or public decency.

The Customer may not use and/or insert a hyperlink pointing to the Site without the Operator’s prior written consent on a case-by-case basis.

ARTICLE 15 — REFERENCES

Unless expressly refused, the Customer authorizes the Operator to mention the Customer’s first and last name in its communications (e.g., displaying reviews on the website, etc.).

ARTICLE 16 — GENERAL PROVISION

Entire Agreement

These T&Cs constitute a contract governing the relationship between the Customer and the Operator. They set out all rights and obligations of the Company and the Operator relating to their subject matter. If one or more provisions of these T&Cs are declared null and void pursuant to a law, regulation, or final decision of a competent court, the remaining provisions shall remain in full force and effect. Furthermore, the failure of either party to enforce any breach by the other party of any provision of these T&Cs shall not be interpreted as a waiver of its right to rely on such breach in the future.

ARTICLE 17 — CUSTOMER REVIEWS

Some customer reviews may come from partner sites or from entities working with the same supplier.

REVIEW VERIFICATION PROCEDURE

Purpose of verification: The Operator is committed to maintaining the integrity and authenticity of reviews published on its Site. This procedure aims to verify the truthfulness and relevance of reviews submitted by Customers to provide reliable and transparent information to future buyers.

Publication criteria: All reviews submitted by Customers will be assessed prior to publication. Criteria include relevance to the product, absence of inappropriate, discriminatory, or offensive language, and compliance with applicable legal and ethical guidelines.

Verification method:

• Purchase verification: Only Customers with a verified purchase may submit a review. The Operator verifies that each review is associated with an actual purchase on the Site.

• Team moderation: Reviews are moderated by the Operator to ensure compliance with the established criteria. The Operator may contact the review author to request clarifications or additional evidence, if needed.

Right of reply: The Operator reserves the right to respond to any published review to clarify a situation or correct inaccurate information. Any response will be respectful and constructive.

Refusal and removal of reviews: Reviews that do not meet publication criteria may be refused, or removed after publication if new information shows a review no longer complies with verification standards.

Transparency: The Operator undertakes to maintain transparency by displaying all reviews, whether positive or negative, provided they meet publication criteria.

This procedure protects both Customer interests and the Operator’s integrity by ensuring that only reliable, authentic reviews influence the reputation of the products offered.

BLOCTEL

After the sales contract is completed (order received), the Customer may register with Bloctel to avoid being solicited by the Operator. To do so, visit: https://www.bloctel.gouv.fr/

CHANGES TO THE TERMS

The Operator reserves the right to modify, at any time and without notice, the content of the Site or the services available on it and/or to temporarily or permanently cease operation of all or part of the Site.

The Operator also reserves the right to modify, at any time and without notice, the Site’s internet location as well as these T&Cs. The Customer must therefore consult these T&Cs before each use of the Site.

The Customer acknowledges that the Operator cannot be held liable in any way to the Customer or any third party for such modifications, suspensions, or cessations.

The Operator advises the Customer to save and/or print these T&Cs for safe, durable retention and to be able to invoke them at any time during contract performance if needed.

COMPLAINTS — MEDIATION

In case of a dispute, please first contact the company’s customer service at: hello.tweent@gmail.com — +33 6 99 12 84 55.

If the complaint to customer service fails or there is no response within ten (10) days, the Customer may submit the dispute relating to the order form or these T&Cs to the following mediator:

CM2C.

The mediator will independently and impartially attempt to bring the parties together to reach an amicable solution. The parties remain free to accept or refuse mediation and, where mediation occurs, to accept or refuse the solution proposed by the mediator.

The Customer is also informed that they may use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

APPLICABLE LAW

These T&Cs are governed by, interpreted, and applied in accordance with French law.

CUSTOMER’S ACCEPTANCE OF THE T&Cs

The Customer acknowledges having carefully read these T&Cs.

By registering on the Site, the Customer confirms that they have read and accept the T&Cs, which contractually bind the Customer by their terms.

The T&Cs applicable to the Customer are those available on the date of the order; a dated copy can be provided to the Customer upon request. Any changes to the T&Cs made by the Operator will not apply to orders placed previously, unless expressly agreed by the Customer for the order concerned.