Return & Refund Policy

We’re committed to providing you with a satisfying shopping experience. If a product doesn’t meet your expectations, please follow the return procedure below.

1. Return Procedure

Once you’ve informed our customer service of your intention to return an item, you’ll receive detailed instructions, including the address for the return shipment. Returned products must be:

• In their original packaging and complete with all accessories, manuals, etc.

• Accompanied by a copy of the purchase invoice (you may email it if needed).

2. Return Shipping Costs

• Return shipping costs are the customer’s responsibility, except in cases of a defective product or a confirmed non-conformity.

• If, after inspection, the product is found to be defective or non-conforming, all return costs will be reimbursed.

3. Processing Returns

• Once the returned product is received, we will review it promptly.

• The customer will be notified when the return has been accepted for processing.

• If the return is approved, we will proceed with either:

  • an exchange, or

  • a refund of the amount paid, according to the customer’s choice.

• The exchange or refund will be carried out within 30 days (except where additional investigations are required).

4. Exceptions & Grounds for Refusal

• Products that are incomplete, damaged, or used by the customer will not be accepted.

• The Company reserves the right to refuse a return if the above conditions are not met.

For any questions, please contact our customer service at hello.tweent@gmail.com.